Frequently Asked Questions
Is shopping online secure?
Yes! Whether using your computer or shopping on your phone, we use the latest in encryption technology to secure your transaction and we do not store your credit card information.
How long until I receive my order?
We try to ship all orders before noon (MST) the same day. The next day after noon. All orders are shipped Priority Mail. Depending on where you reside, your order should arrive within 2-4 business days once it is shipped. You will receive a shipping notification with tracking number when it is shipped. We ship from Tucson, Arizona.
Do you guarantee your products?
We stand behind our products 100%. If any product you order does not perform as promised, Contact Us. Sometimes, it is just a matter of exchanging the product for a different product more suited for your skin type and goals.
Are your products organic?
Are your products cruelty free and free of parabens, propylene glycol, sodium lauryl sulfate, BHA and artificial fragrance?
What if I experience irritation using your products?
You shouldn't. But everyone's skin is different. You can book a Consultation with us so that we can answer any question for you, before or after your purchase.
Can I use your products with products from other skin care lines?
Of course. We do, however, recommend using Mikel Kristi products exclusively as they are formulated to work together for the absolute best results.